Frequently Asked Questions
Who is Golf in Ontario?
We are a tourism region sponsored program, promoting and selling golf vacations.
Who is Foreward Golf Packages?
FGP is our partner tour operator, who processes and sells golf packages. They are based in Phoenix, Arizona.
Do you require a deposit for a booking?
We do, it ranges from $150-$300 per person depending on the package.
When is the final payment due?
Final payments are due 30 days in advance of arrival.
Are we able to cancel without a penalty?
Yes, cancellations can be made without penalty. We offer a full refund for hotel stays canceled at least 14 days before check-in, and for rental homes canceled at least 30 days before check-in.
When will I receive my rental home or hotel check-in information?
For a Blue Mountain rental home you will receive the door code on the afternoon of your arrival, when Property Valet deems the unit is ready via email. You will also receive a Digital Guest Guide that will walk you through arrival instructions. For a hotel you will receive your confirmation code on your final itinerary.
When will we receive our tee times?
You will receive your tee times at least 45 days in advance of your trip. A confirmation itinerary will be sent out as well, that provides your accommodation information and tee times. As we confirm tee times they can be viewed through your group portal.
We don’t know which region we want to visit this summer? How can we find out pricing and what’s included?
You can start by visiting our packages page, where you’ll find courses and regions to browse. Every trip is fully customized, so think of these packages as inspiration—we can adjust them to include as much or as little as you’d like.
What if we want to add an additional night or additional rounds?
That’s no problem at all! Simply let us know if you’d like to add extra nights or rounds, and we’ll build them right into your personalized package quote.
When we receive a package price, what is included?
Golf, Accommodations, Carts, Range Balls and All Taxes. Additional elements can be added, but our price is based off of those 5 elements. Breakfast will be listed if included, transportation will be listed if included.
How long should we expect for you to get back to us with information?
We aim to reply to all initial requests within 24 hours. Since we’re a small team of industry experts (not a call center), response times can sometimes take a little longer—but you can trust that we’re always focused on creating the best experience for you.
If we get bad weather, what happens?
We abide by the course policies. If the course is closed and you are totally rained out, we can refund, if you are on the course and 9 holes get rained out, you will receive a rain check. If courses don’t charge us, then we don’t expect you to pay.
What is the easiest way to reach out with questions?
Email or our chat app on our website. We are typically available in the office weekday from 11:00 AM – 7:00 PM. We will be in and out of the office on weekends so please allow for a delay in response. If you do not leave a voicemail when you call, it’s very difficult for us to get back to you.
